AI support for MSPs and IT teams. We're building Zero to handle routine requests and bring people in when needed.A new service-desk model for MSPs and in-house IT. We're building Zero to understand requests, perform permitted work and bring your people in with the context they need. Less queue. More resolution.
Our release focus
Microsoft 365 · Entra ID · HaloPSA
Built around the stack you already run · our release focus
From request to resolution.
The workflow we're building, with checks before action.The operating loop we're building and qualifying. These examples explain the design; they do not connect to a tenant or execute an action.
- 01
Understand
Read the request and confirm who needs help.
- 02
Diagnose
Check the relevant context and evidence.
- 03
Act within policy
Only perform work the customer permits.
- 04
Verify or hand over
Confirm the outcome, or give your team a clear next step.
Less routine work. More useful support.
Starting with Microsoft 365, Entra ID and HaloPSA.The support packs we're building and qualifying around Microsoft 365, Entra ID and HaloPSA. Availability depends on verified integrations, permissions and customer setup.
Everyday IT requests
Account access, licenses and service checks are our first release focus.
Less ticket administration
Keep the request, findings and progress together. HaloPSA mirroring is part of the plan.
A useful handoff
When a person is needed, your team gets the context and remaining work.
Where your people come in
Your team stays responsible for approvals, complex incidents and work Zero cannot verify.
The goal is a useful handoff: completed checks, clear findings and the next step—not another empty ticket.
Our goal is to take repeatable work off your team's plate, leaving more room for the work that genuinely needs a human.
Complex, multi-system incidents
The outages and cross-vendor puzzles that need judgement.
VIP and executive relationships
The people who should always hear a human voice.
Projects, migrations and advisory
The work where your expertise makes the difference.
Anything Zero can't verify
Our handoff standard: documented findings and an actionable next step.
Your rules. Your team.
Our release standard: permitted actions, verified outcomes and accountable handoffs.These are the standards we're building and testing against before opening customer environments. Product access remains closed until the release is qualified.
Permission before action
Customer scope and approvals define what Zero may do.
No guessed success
Uncertain results stay visible. Your people can take over with context.
Explore early access and tell us about your team.We're preparing a small cohort of MSPs and in-house IT teams to help shape ZeroLine. Explore the release plan and talk to us about fit, scope and availability.